Return & Refund Policy
Oh dear! We regret in any reasons that has caused you to check this section out. But worry not as we will assist you in every possible way.
Return is allowed with the conditions below:
- Item must be returned in below conditions:
- Tag still intact
- In original packaging
Should the returned item be not in the mentioned condition, we have the right to not proceed the request.
- Return request must be made within 7 working days upon receiving. We reserved the right to not process the overdue request (more than 7 working days upon receiving)
- Only wrong or defect item received will be proceed. If you have ordered the correct item and wish to change due to personal reasons such as below, we are regret to inform you that the request will not be entertained:
- Correctly ordered size and wish to change to different size
- Correctly ordered color and wish to change to different color
- Damage of item due to own negligence
Exchange is only allowed with below conditions:
- Wrong or defect item ordered is received
- Item bought is not listed as CLEARANCE ITEM
- Item returned must have the same value with the exchange item. Should the exchanged item have higher value, customer is request to pay for the extra value.
We will bear the courier fee (both ways) only if the mistake is on us, as stated in the above section
Once payment has been made for the particular order, no refund of the order will be consider; readystock and preorder item.
All refunds and reimbursement will be made in the form of Store Credit into your The Tuniq account.
HOW TO REQUEST TO RETURN THE ITEM?
- Send us email with below format
- Email : firstname.lastname@example.org
- Subject : RETURN REQUEST (ORDER ID)
- Order ID :
- Name :
- Phone num. :
- Item :
- Reason :
- We will reply your request as soon as possible!
- Once your request is being approved, please return your item to the following address:
2nd Floor, Sublot 15,
Survey Lot 3808, Desa Ilmu Fasa 2,
Jalan Datuk Muhammad Musa,
94300 Kota Samarahan,
Please contact us at email@example.com or WhatsApp us at 0195152979 (The Tuniq WhatsApp Hotline) if you have any questions or doubts.